We have listed our most Frequently Asked Questions in separate categories below so that you may find your desired topic quickly and easily. We are always updating and adding new information to this section, if you cannot find an answer to your question in these sections, please send an email [email protected]  and suggest that the information be added!

Return, Refund, & Exchange Policy

Product Questions

• Are the food ingredients organic
• Where are the nutrition facts located
• Where can I find serving ideas
• Are all of the food products raw
• How are the foods dried
• Do the foods need to be refrigerated
• What is the shelf life of the foods
• Can diabetics eat the foods
• What is the Tri-Decathlon & how does it work
• What is the Liquithon & how does it work
• How does Stardust 2 Hydr8 work
• How are the foods prepared
• Are any of the foods gluten-free
• Are any of the foods nut-free
• Do any of the foods contain dairy products
• What are the white and blue packets

Placing Orders & Shipping Procedure Questions

• How do I place an order
• Can I order by check or money order
• How can I be sure that my order was accepted and processed
• How can I see the tracking info for my order
• What shipping options are available
• How do I change my HARP Autoship Order
• How do I cancel my HARP Autoship Order
• I placed a HARP Autoship Order but was not given the option to ship right away

7 & 13 Day Program Instructions and FAQ’s

• What is the 24 hour support phone number for 7 & 13 day programs
• Tri-Decathlon (Regular, Spice, & Plus) Instructions
• Tri-Decathlon DELUX Instructions
• Tri-Decathlon FAQs
• Liquithon Instructions
• Liquithon FAQs
• Liquiphi 7 Instructions & FAQ's
• New You 7 Instructions & FAQ's