Frequently Asked Questions Relating to Placing Orders & Shipping

If you can not find the information you're looking for in this section - or if you need additional information, please email us at:  [email protected]

• How do I place an order?
• Can I order by check or money order?
• How can I be sure that my order was accepted and processed?
• How can I see the tracking info for my order?
• What shipping options are available?
• How do I change my HARP Autoship Order?
• How do I cancel my HARP Autoship Order?
• I placed a HARP Autoship Order but was not given the option to ship right away?

If you already have a Wholefood Farmacy ID number & Password – you can place an order as follows:

Go to www.wholefoodfarmacy.com (or to your personal WFF website) then click on LOGIN (located to the left of the strawberry)

1.  Enter your ID # and Password in the spaces provided, then click on LOGIN. This will take you    into your Back Office.

2.  Once in your Back Office, the main menu bar will appear on the left side of your screen. From the main menu, click on PLACE AN ORDER. This will take you into your shopping cart.

3.  You will automatically be placed into the Express Cart which is a text listing of all Wholefood Farmacy products. This is the fasted way to shop. Simply select the quantity for each item desired – after you have selected the items desired, click on any one of the ADD TO CART buttons.

NOTE: If you would like to see pictures and descriptions of our products while you are shopping, you can click on the icons that appear across the top of the shopping cart page. Doing so will display pictures and descriptions of each product for your shopping pleasure.

4.  Scroll to the top of the page, then near the top right corner of the page click on PROCEED TO CHECKOUT. This will take you to your checkout page.

5.  On your checkout page, enter your payment information, then scroll to the bottom of the checkout page and click on SUBMIT ORDER. After your order processes, your order confirmation number will display on your screen and an order confirmation email will be sent to you.

Online ordering is available 24 hours a day. If you prefer you can also fax your order to
423-921-7847. Be sure to include your ID number, shipping address, and credit card info. Once the fax is recieved your order will be shipped on the next business day.

Can I order by check or money order?

Yes, the instructions for ordering by check or money order are as follows:

1.   Log in to your Back Office & click on PLACE AN ORDER

2.  Add the desired items to your shopping cart, then click on PROCEED TO CHECKOUT.

3.   Print the Checkout page (this page shows the items, shipping costs, and order total)

4.   Mail the print out of the Checkout page, along with your check or money order to:

The Wholefood Farmacy - 117 E Main St - Rogersville, TN  37857

PLEASE NOTE:  HARP ORDERS CAN NOT BE PROCESSED WITH CHECK OR MONEY ORDER, ONLY REGULAR ONE TIME ORDERS MAY BE MAILED IN WITH CHECK OR MONEY ORDER

There are three ways you can verify that your has been accepted and processed.

1. An order confirmation number will display after you click on SUBMIT. DSL and Cable Modem connections typically process in less than one minute. Dial Up connections can can take several minutes to process.
2. An order confirmation email will be sent to you within 2 minutes of your order being accepted by the system.
3. The order will appear in your Back Office under the LIST OF ORDERS section. Log in to your Back Office then click on LIST OF ORDERS. If your order appears in this section you can be assured that it was accepted and has processed.
   

You can view live, real time, tracking data for this shipment via your Back Office as follows:

1. Click on LOGIN, then log in using your ID number and password.
2. Your list of recent orders appears as soon as you log in.  Locate the order in question, then click on the green colored tracking icon.
3. This will display data directly from UPS and give you all of the details regarding your shipment. Tracking data is available 24 / 7 via your Back Office.

You can watch as your order moves closer to you - the expected delivery date will also be listed there for you.

From the checkout page of your shopping cart you can choose from the following shipping options.

The Wholefood Farmacy uses United Parcel Service (UPS) as it’s primary delivery company because UPS is one of the few carriers that does not irradiate packages during the shipping process. This insures that your food will arrive safe and in a timely manner.

UPS GROUND SERVICE - Unless you indicate otherwise, your order will be shipped via UPS Ground Service which is the most economical option.

UPS 3 DAY SELECT, UPS 2ND DAY AIR, & UPS NEXT DAY AIR SERVICE are also available. On the check out page of your shopping cart you'll notice an area near the bottom of the page that's labeled SHIP VIA.

UPS picks up at our shipping facility Monday through Friday. As such, orders placed after 10 am on Friday will be shipped on Monday.  Next Day shipping arrives on the first business day following the day of shippment, 2nd Day shipping arrives on the 2nd business day following the day of shipment, and 3 Day shipping will arrive on the 3rd business day following the day of shipment.

The drop down menu will allow you to select 3 Day Select, 2nd Day, or Next Day service. Once you've made your selection - click on the button labeled REFRESH SHIPPING - this will allow you to view the actual shipping price before you submit your order. You may make different selections and click on REFRESH SHIPPING to compare shipping prices. Once you've made your final selection click on REFRESH SHIPPING then click on SUBMIT to process your order.

Please note: Orders placed after 10:00 am (Eastern Time) will generally be shipped on the following business day. Weekends and Holidays are not considered "business days".

Your HARP Autoship Order can be managed via your Back Office. To change your autoship order simply delete your current order, wait for confirmation to appear, then click on ADD NEW HARP ORDER to place your new order.

Here are the steps:

1. Go to www.wholefoodfarmacy.com, click on LOGIN, then log in using your ID number and password.

2. Click on HARP AUTOSHIP ORDER - when the page appears, scroll down and you'll see your current order displayed - it will look like this:

3. Click on Delete to cancel the order, then wait for the system to respond with confirmation of the cancellation. The confirmation of your cancellation looks like this:

Customized H.A.R.P. Order Number 109829 is cancelled.

4. Click on ADD NEW HARP ORDER and select the items that you would like to receive.

Please note: Changes to HARP Autoship Orders can be accepted until midnight (Central Time) one day prior to your shipping date.