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Frequently Asked Questions Relating to Placing Orders & Shipping
If you can not find the information you're looking for in this section - or if you need additional information, please email us at: [email protected]
If you already have a Wholefood Farmacy ID number & Password – you can place an order as follows:
Go to www.wholefoodfarmacy.com (or to your personal WFF website) then click on LOGIN (located to the left of the strawberry)
1. Enter your ID # and Password in the spaces provided, then click on LOGIN. This will take you into your Back Office.
2. Once in your Back Office, the main menu bar will appear on the left side of your screen. From the main menu, click on PLACE AN ORDER. This will take you into your shopping cart.
3. You will automatically be placed into the Express Cart which is a text listing of all Wholefood Farmacy products. This is the fasted way to shop. Simply select the quantity for each item desired – after you have selected the items desired, click on any one of the ADD TO CART buttons.
NOTE: If you would like to see pictures and descriptions of our products while you are shopping, you can click on the icons that appear across the top of the shopping cart page. Doing so will display pictures and descriptions of each product for your shopping pleasure.
4. Scroll to the top of the page, then near the top right corner of the page click on PROCEED TO CHECKOUT. This will take you to your checkout page.
5. On your checkout page, enter your payment information, then scroll to the bottom of the checkout page and click on SUBMIT ORDER. After your order processes, your order confirmation number will display on your screen and an order confirmation email will be sent to you.
Online ordering is available 24 hours a day. If you prefer you can also fax your order to 301-824-6942. Be sure to include your ID number, shipping address, and credit card info. Once the fax is recieved your order will be shipped on the next business day.
If you have not yet signed up with The Wholefood Farmacy you have two options:
- REGISTER TO SHOP AS A RETAIL CUSTOMER - You can register to shop as a Retail Customer - as such there is no connection with the business aspect of The Wholefood Farmacy. The only information required is your contact info and shipping address. To register as a Retail Customer click on OUR PRODUCTS, then click on any of the REGISTER TO SHOP buttons.
- JOIN AS A WHOLESALE BUYER / DISTRIBUTOR - By joining as a wholesale buyer / distributor, you afford yourself access to the wholesale prices and to a free webiste. You can also participate in the Referral Rewards Program and earn commissions if you wish. Participation in the Referral Rewards Program is NOT required and there is no fee, purchase, or minimum monthly order required to join.
Please note: Distributors wishing to receive commissions, in a given month, must qualify by ordering at least $40 PV (Personal Volume) in that same month.
Can I order by check or money order?
Yes, the instructions for ordering by check or money order are as follows:
1. Log in to your Back Office & click on PLACE AN ORDER
2. Add the desired items to your shopping cart, then click on PROCEED TO CHECKOUT.
3. Print the Checkout page (this page shows the items, shipping costs, and order total)
4. Mail the print out of the Checkout page, along with your check or money order to:
The Wholefood Farmacy - 117 E Main St - Rogersville, TN 37857
PLEASE NOTE: HARP ORDERS CAN NOT BE PROCESSED WITH CHECK OR MONEY ORDER, ONLY REGULAR ONE TIME ORDERS MAY BE MAILED IN WITH CHECK OR MONEY ORDER
How can I be sure that my order was accepted and processed?
There are three ways you can verify that your has been accepted and processed.
- An order confirmation number will display after you click on SUBMIT. DSL and Cable Modem connections typically process in less than one minute. Dial Up connections can can take several minutes to process.
- An order confirmation email will be sent to you within 2 minutes of your order being accepted by the system.
- The order will appear in your Back Office under the LIST OF ORDERS section. Log in to your Back Office then click on LIST OF ORDERS. If your order appears in this section you can be assured that it was accepted and has processed.
How can I see the tracking info for my order?
You can view live, real time, tracking data for this shipment via your Back Office as follows:
- Click on LOGIN, then log in using your ID number and password.
- Your list of recent orders appears as soon as you log in. Locate the order in question, then click on the green colored tracking icon.
- This will display data directly from UPS and give you all of the details regarding your shipment. Tracking data is available 24 / 7 via your Back Office.
You can watch as your order moves closer to you - the expected delivery date will also be listed there for you.
What shipping options are available?
From the checkout page of your shopping cart you can choose from the following shipping options.
UPS GROUND SERVICE - Unless you indicate otherwise, your order will be shipped via UPS Ground Service which is the most economical option.
UPS 3 DAY SELECT, UPS 2ND DAY AIR, & UPS NEXT DAY AIR SERVICE are also available. On the check out page of your shopping cart you'll notice an area near the bottom of the page that's labeled SHIP VIA.
UPS picks up at our shipping facility Monday through Friday. As such, orders placed after 10 am on Friday will be shipped on Monday. Next Day shipping arrives on the first business day following the day of shippment, 2nd Day shipping arrives on the 2nd business day following the day of shipment, and 3 Day shipping will arrive on the 3rd business day following the day of shipment.
The drop down menu will allow you to select 3 Day Select, 2nd Day, or Next Day service. Once you've made your selection - click on the button labeled REFRESH SHIPPING - this will allow you to view the actual shipping price before you submit your order. You may make different selections and click on REFRESH SHIPPING to compare shipping prices. Once you've made your final selection click on REFRESH SHIPPING then click on SUBMIT to process your order.
Please note: Orders placed after 10:00 am (Eastern Time) will generally be shipped on the following business day. Weekends and Holidays are not considered "business days".
How do I change my HARP Autoship Order?
Your HARP Autoship Order can be managed via your Back Office. To change your autoship order simply delete your current order, wait for confirmation to appear, then click on ADD NEW HARP ORDER to place your new order.
Here are the steps:
1. Go to www.wholefoodfarmacy.com, click on LOGIN, then log in using your ID number and password.
2. Click on Customized HARP order - when the page appears, scroll down and you'll see your current order displayed - it will look like this:
| HARP Order Number: 109829 Delete |
Shipping Date : 23
Ordered On : 06/08/2004 |
| Item Code |
Description |
Qty |
Unit Price |
Total Amount |
10% Discount |
Volume |
Total Volume |
| PHI |
Phi Plus |
1 |
$13.00 |
$11.70 |
$1.30- |
13.00 |
13.00 |
| ACSHP |
Ascential Shampoo |
1 |
$7.00 |
$6.30 |
$0.70- |
7.00 |
7.00 |
| ACCON |
Ascential Conditioner |
1 |
$7.00 |
$6.30 |
$0.70- |
7.00 |
7.00 |
| CRB |
Cornaborealis |
3 |
$13.00 |
$35.10 |
$3.90- |
13.00 |
39.00 |
| Total Volume |
|
|
|
|
|
|
59.40 |
3. Click on Delete to cancel the order, then wait for the system to respond with confirmation of the cancellation. The confirmation of your cancellation looks like this:
Customized H.A.R.P. Order Number 109829 is cancelled.
4. Click on ADD NEW HARP ORDER and select the items that you would like to receive.
Please note: Changes to HARP Autoship Orders can be accepted until midnight (Central Time) one day prior to your shipping date.
How do I cancel my HARP Autoship Order?
Your HARP Autoship Order can be cancelled via your Back Office 24 hours a day.
Here are the steps:
1. Click on DISTRIBUTOR LOGIN, then log in using your ID number and password.
2. Click on Customized HARP order (lower left) – when the page appears, scroll down and you'll see your current order displayed - it will look like this:
| HARP Order Number: 109829 Delete |
Shipping Date : 23
Ordered On : 06/08/2004 |
| Item Code |
Description |
Qty |
Unit Price |
Total Amount |
10% Discount |
Volume |
Total Volume |
| PHI |
Phi Plus |
1 |
$13.00 |
$11.70 |
$1.30- |
13.00 |
13.00 |
| ACSHP |
Ascential Shampoo |
1 |
$7.00 |
$6.30 |
$0.70- |
7.00 |
7.00 |
| ACCON |
Ascential Conditioner |
1 |
$7.00 |
$6.30 |
$0.70- |
7.00 |
7.00 |
| CRB |
Cornaborealis |
3 |
$13.00 |
$35.10 |
$3.90- |
13.00 |
39.00 |
| Total Volume |
|
|
|
|
|
|
59.40 |
3. Click on Delete to cancel the order, then wait for the system to respond with confirmation of the cancellation. The confirmation of your cancellation looks like this:
Customized H.A.R.P. Order Number 109829 is cancelled.
Please note: Cancellations on HARP Autoship Orders can be accepted until midnight (Central Time) one day prior to your shipping date.
I placed a HARP Autoship Order but was not given the option to ship right away?
In order to have the option of shipping a HARP Autoship Order right away you must select a shipping date that has already passed this month. If you select a shipping date that has already passed - after you submit the order the system will give you the option to SHIP NOW or to begin shipping next month on your selected shipping date.
If you selected a shipping date that has not yet passed this month - it will ship on the shipping date that you selected. If you want the order to ship right away - simply delete the order that you already placed - then place a new order and select a shipping date that has already passed this month. After you submit the order the system will give you the option to SHIP NOW.
Please make any changes or cancellations to our HARP order by midnight (Central Time) one day prior to your scheduled shipping date.
Please note: Because the first HARP Autoship shipping date is the 2nd of each month the SHIP NOW option is not available on the 1st and 2nd of each month.
I'm trying to place a HARP order over $45 but I'm not seeing the discount?
Some people use Firewalls (internet security software) on thier computers. If you are running a firewall there is a high probability that it will interfere with the process of placing a HARP Autoship Order.
When placing a HARP Autoship Order, you log in to your Back Office and then click on HARP Autoship Order. When you click on ADD NEW HARP ORDER, the next page you see should be the Wholefood Farmacy Autoship Terms & Conditions page.
If your firewall is interfering with the process, you will not see this page – instead you will be taken directly to your shopping cart. If this happens - DO NOT submit the order – it will not be recognized as a HARP order and you will not receive the 10% discount on orders over $45.
The solution is to simply disable (turn off) your firewall before placing your HARP order, and then enable (turn on) your firewall once you’re finished.
If you need help disabling your firewall, contact your sponsor or email customer service for assistance.
Why can't I order sales aids with my HARP order?
The HARP autoship program is designed to offer only foods and personal care items. The sales aids are not available via the HARP program for the following reasons:
1. We offer our sales aids as non-commissionable items because we offer them at just over cost. If we were to discount them by 10% we would lose money on them. We feel it is more important to keep the cost of sales aids as low as possible as opposed to raising the prices and making them available via the HARP program.
2. Because sales aids are non-commissionable items, they do not count towards one’s qualifying volume for the month. When we first opened, in March 2003, we did have the sales aids available via the HARP program. We found that numerous people experienced difficulties because they thought that the sales aids counted towards their qualifying volume. Despite numerous text notices within the HARP section of the website, we found that the average customer was not able to grasp this concept. As such, they would order sales aids thinking that they would count towards their qualifying volume and then become very upset when they found that they had lost their commissions for a particular month. After many months of dealing with these difficulties, the decision was made to lower the cost of the sales aids and make them available only via regular, non-HARP orders. Since that time, the HARP program has continued without any such issues thereby reducing complaints and increasing distributor retention.
We do realize that those wishing to order sales aids must place an additional order, but at the same time, the discounts and free bags of Phi Plus received over time via the HARP program, go a long way towards offsetting the shipping cost on an occasional order for sales aids.
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