How do I contact Customer Service?
WholeFood Farmacy wants to provide you with top notch customer service, so please feel free to send us an email at CustomerService@WholeFoodFarmacy.com and we will respond within 24 hours. Keep in mind, we receive emails faster than we can respond to them. Try to be patient; however, we know that is easier said then done, so if you're in a big hurry you might want to review our FAQ section; it's loaded with good information and chances are, your question is included.
What are your office hours?
WholeFood Farmacy's office hours are 8:00 a.m. - 5:00 p.m. (Eastern).
Is there a phone number for Customer Service?
In order to provide the quickest response times, we like to receive all customer service requests via email and then make outbound calls as necessary. This approach allows us to review your email, gather all the necessary information and complete the necessary research before contacting you. This has proven to be the fastest and most efficient approach.
It's been over 24 hours since I sent my email to Customer Service, why haven't I heard from them?
Since it is our goal to respond to every email within 24 hours, chances are very good that we have responded. Unfortunately, some email providers (Yahoo, Hotmail, AOL, Verizon, Gmail, etc.) may automatically filter our email response straight to your spam, task, or bulk folders, rather than deliver them to your inbox. If 24 hours have passed and you haven't heard from us, please check these folders. If you cannot find it within these folders, please call us at 931.994.5369 and ask for Customer Service.